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Privacy policy

Last updated: October 2026

Tallow & Flame respects your privacy. This policy explains what personal information we collect, why, who we share it with and your rights, in line with the Protection of Personal Information Act (POPIA).

Who we are

The responsible party is Tallow and Flame (Pty) Ltd (reg. no. 2025/745250/07), Centurion, Gauteng, 0157. Our Information Officer is Justine Jonker, reachable at sales@tallowflame.co.za.

What we collect

  • Orders: your name, email, phone number, delivery address and what you ordered.
  • Enquiries: what you enter in our contact or wholesale forms (for trade enquiries, also your business details).
  • Newsletter: your email address and where you signed up - only if you subscribe or tick the newsletter box.
  • Website use: if you accept cookies, anonymous information about how you use the site (pages viewed, device type, approximate location) and, for advertising, interactions such as purchases.
  • Security: technical data such as your IP address, used to protect our forms from spam and bots.

We never see or store your card details - payments are handled entirely by Payfast.

How we use it

  • To process, deliver and support your orders, and to keep the financial records the law requires.
  • To answer your enquiries.
  • To send you From the Flame (recipes, news and specials), only with your consent. Every email has an unsubscribe link.
  • With your consent, to understand how our site is used and to show you relevant Tallow & Flame ads on Facebook and Instagram.

We do not sell or rent your personal information.

Who we share it with

We share only what each service needs to do its job:

  • Payfast - payment processing.
  • The Courier Guy - delivery (name, phone and delivery address).
  • Zoho (ZeptoMail and Zoho Books) - order and enquiry emails, and invoicing.
  • MailerLite - our newsletter, only if you subscribe.
  • Cloudflare - website hosting, security and spam protection. Our forms use Cloudflare Turnstile to check that a person (not a bot) is sending them; it processes technical data such as your IP address and browser details, and sets no advertising cookies.
  • Fonts - our typefaces are served from our own website, so no font requests go to Google or anyone else.
  • Google Analytics and Meta (Facebook/Instagram) - analytics and advertising, only if you accept cookies.

Some of these providers store data outside South Africa. We only use providers bound by data-protection laws or agreements that offer protection comparable to POPIA.

Cookies

Essential storage keeps your basket and remembers your cookie choice - the site needs these to work. Analytics and advertising cookies (Google Analytics and the Meta Pixel) are only switched on if you click Accept. You can change your choice at any time via Cookie settings in the footer.

How long we keep it

Order and invoice records are kept for as long as tax law requires (currently five years). Enquiries are kept only as long as needed to help you. Newsletter details are kept until you unsubscribe.

Keeping it safe

Our site runs over encrypted connections (HTTPS), access to our systems is restricted, and we use reputable providers with strong security.

Your rights

You may ask to see the personal information we hold about you, correct it, delete it, or object to how we use it - email sales@tallowflame.co.za. If you're unhappy with how we've handled your information, you may complain to the Information Regulator (inforegulator.org.za).

Changes

We may update this policy from time to time; the latest version is always on this page.